What can you do to help? No worries is your using our lockbox card.
Unfortunately, we’re unable to help you regain access to your wallet if you’ve lost or forgotten your password. This is because we don’t have access to your wallet or your wallet password. You can read more about how our wallet works here. If you are getting the error message “Error decrypting wallet” when attempting to log in, then this means the password you’re using is incorrect.
If you find yourself in this situation, we recommend trying the steps below:
1. Try to log in using every possible password combination you may have used.
2. Your 12 word Wallet Recovery Phrase can be used if you forget your password. Enter the phrase using this form to create a new wallet that contains all the addresses and balances contained in your previous wallet. Keep in mind, this process does NOT include funds stored in any Imported Addresses.